Warranty & product support
What our two-year warranty covers, and how to make a claim.
Coverage
LUMA BATH products carry a two-year limited warranty from the date of delivery. It covers manufacturing defects in the ceramic body, the tank fittings and the seat and, on smart models, the electrical and electronic components. Consumable parts such as filters, seals and batteries are not covered.
Proof and requirements
Keep your order confirmation as proof of purchase. A claim needs the order number, the model name and either photographs of the fault or a short description of it. The warranty assumes installation by a qualified installer following the model’s own instructions, and normal residential use.
Remedies and process
Contact us through the contact page and choose the warranty topic. We assess the fault and, where the claim is approved, repair or replace the affected part or unit, or refund the purchase price. We cover shipping for approved warranty parts. Wear and tear, accidental damage, installation that does not follow the model instructions, and commercial use are excluded.
Rights and contact
This warranty is provided in addition to your statutory consumer rights, which it does not affect. Warranty enquiries go to the support address on the contact page.