Ask us anything.

Send a message

Tell us what you are working with and we will come back with a straight answer.

Your name *Email *

Topic *Choosing a toiletMeasurements & compatibilityAn existing orderReturn requestWarranty enquiryTrade projectSomething elseModel or order referenceMessage *

Leave this field empty

I agree to the processing described in the privacy notice.

Do not send passwords, payment card information or sensitive documents. This form does not process returns or approve warranties automatically.

Send enquiry

Email us directly

Prefer email? Write to orders@hqt.r-66.cn. Messages are answered in the order they arrive, usually within one business day.

Before you write

• A fit or compatibility question — tell us the model you are considering and, if you can, send a photograph of the rough-in or the space.
• An order — quote the order number from your confirmation email.
• Damage on arrival — include photographs of the packaging and the product.
• A warranty claim — include the model name and a description or photograph of the fault.