Shipping & delivery
How your order gets from our warehouse to your bathroom.
Service area
We ship to addresses in the United States and to most international destinations. Within the US, large items travel to street addresses in the contiguous 48 states; Alaska, Hawaii, US territories and PO boxes may not be serviceable for freight deliveries. Whether we can reach a given country is confirmed at checkout — enter your address and any serviceable method is shown together with its price. If we cannot deliver to your address we will contact you and refund the order in full before dispatch.
Shipping charges
Shipping is calculated at checkout from your delivery address and the items in your bag. Any free-shipping threshold, promotional rate or delivery upgrade shown at checkout is the rate that applies to your order.
International orders, duty and taxes
International shipments may attract import duties, taxes and customs clearance fees levied by your country. They are set by your local authority, are not included in the price you pay us, and are payable by the recipient on arrival unless the checkout states otherwise. Large bathroom fixtures are sometimes classed unusually by customs — if you are unsure, check your local import rules before ordering.
Dispatch and delivery
Orders are prepared within 1–2 business days. Standard delivery within the contiguous United States takes 3–7 business days after dispatch; international delivery typically takes 7–21 business days depending on distance and customs clearance. Toilets ship as freight and are delivered curbside by appointment — the carrier will contact you to arrange a delivery window. Timelines can extend during public holidays, peak periods and customs inspection.
Inspecting a delivery
Please inspect the carton before the carrier leaves. If you see damage, note it on the delivery receipt and photograph the packaging and the product. Report transit damage within 48 hours of delivery using the contact page so we can open a carrier claim. Keep the original packaging until your installation is complete.
Order status
My Account shows the current status of every order you place with us. When the carrier issues a tracking number it appears with the order — tracking updates come from the carrier and can take a few hours to appear after dispatch.