HERE TO HELP
Good questions. Clearer choices.
Short answers to the questions we hear most.
Can I place an order?
Yes. Add an item to your bag and complete checkout, and you will receive an order confirmation by email. If anything in the confirmation looks wrong, contact us before the order is dispatched.
How are prices and delivery calculated?
Prices are shown on each product page. Shipping is calculated at checkout from your delivery address and the items in your bag — the rate shown at checkout is the rate that applies to your order.
How do I check compatibility?
Check the exact model drawing, the rough-in or carrier dimensions, and the electrical and water requirements. The product finder narrows the choice; it is not an installation approval.
Does an enquiry reach a person?
Yes. The contact form sends your message to our support inbox and you will get a reply by email. The form does not process returns or approve warranty claims automatically.
Can I compare products?
Use the comparison page to compare up to three products side by side. Prices and specifications there reflect the current catalogue.
Where can I check my order?
My Account shows the orders placed with your account; if you checked out as a guest, use the order tracking form. When the carrier issues a tracking number it appears with the order.