Terms of sale & website use
The rules that apply when you browse this store and when you place an order.
Business identity
This store is operated by LUMA BATH. Our contact details are published on the contact page. These terms apply to your use of this website and to any order you place through it.
Product information
Products are described from the published specification for each model. Measurements and finishes can vary slightly between production batches. Photographs are representative, and screens display colour differently. A product listing does not certify that a model will fit your installation — always check the model drawing and confirm the details with your installer.
Orders and payment
An order is an offer to purchase. It is accepted when we send the order confirmation. Payment is authorised when you place the order and captured when the order is dispatched. We may cancel an order and refund it in full if an item is out of stock or has been priced in error.
Shipping, returns and warranty
Delivery is governed by the shipping & delivery policy, returns by the returns & refunds policy, and product faults by the warranty information published on this site. Those policies form part of these terms.
Privacy, liability and disputes
Our privacy notice explains how we handle personal information. Nothing in these terms excludes liability that cannot be excluded by law. These terms are governed by the laws of the state in which LUMA BATH is established, and disputes will be handled by the courts of that state.