Privacy & your information
What we collect when you shop with us, and what you can ask us to do with it.
Who is responsible
LUMA BATH operates this store and is responsible for the personal information described on this page. You can reach us about privacy at any time through the contact page.
Shopping, accounts and orders
When you create an account or place an order we record your name, contact details, delivery address and order history so that we can fulfil the order and support you afterwards. Payment card details are handled by the payment provider and are not stored on this site. Order and account records are kept for as long as needed to provide the service and to meet accounting and tax obligations.
Enquiries
When the contact form is submitted we receive the name, email address, topic, reference and message you entered, together with the page you sent it from. We use that information only to answer your enquiry.
Cookies and other services
The store sets cookies that are necessary for the shopping bag, your signed-in session and checkout security. If analytics or advertising services are added later they will be listed here, with an opt-out where the law requires one.
Retention, rights and contact
You can ask to see, correct or delete the personal information we hold about you, or ask us to stop using it for marketing. Contact us through the contact page and we will respond within 30 days. You can close your account at any time from My Account.